Privacy Policy

This privacy policy describes how Bois d'Or Créations collects, uses, and protects the personal information gathered through our online platform. We are committed to protecting the privacy of our users and customers in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

Bois d'Or Créations, located at 27 Rue de la Soie, Lyon, Auvergne-Rhône-Alpes, 69004, France, is the data controller responsible for processing your personal data collected through this service.

Information We Collect

We collect information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. This includes:

Information you provide directly to us: For example, when you contact us, make an inquiry about our services, place an order, or sign up for communications. This may include your name, postal address, email address, phone number, and details related to your project or order.

Information collected automatically: When you visit our site, we may collect information about your device and your usage of our site, such as your IP address, browser type, operating system, pages viewed, and the times you access our platform. This information is collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services, including custom furniture design, bespoke joinery, wood crafting, upholstery, furniture restoration, and interior fittings.
• To process your inquiries, requests, and orders.
• To communicate with you about your projects, orders, or inquiries.
• To improve our services and user experience.
• To comply with legal obligations.
• For internal administrative purposes.

Legal Basis for Processing (GDPR)

We process your personal data based on one or more of the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided these interests are not overridden by your fundamental rights and freedoms. Examples include improving our services or protecting our legal rights.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Consent: Where applicable, we rely on your consent to process your personal data for specific purposes. You have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our site or providing our services, such as delivery partners, payment processors, or IT support. These third parties are obligated to protect your information and only use it for the purposes for which it was disclosed.

We may also disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

Your Data Protection Rights (GDPR)

Under the GDPR, you have certain rights regarding your personal data. These include the right to:

• Request access to your personal data.
• Request rectification of inaccurate or incomplete personal data.
• Request the erasure of your personal data (under certain conditions).
• Request restriction of processing of your personal data (under certain conditions).
• Object to the processing of your personal data (under certain conditions).
• Request data portability (under certain conditions).
• Withdraw your consent at any time, where processing is based on consent.
• Lodge a complaint with a supervisory authority (e.g., the CNIL in France).

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our site uses cookies and similar technologies to collect information about your browsing activities. For more information about how we use cookies and how you can manage your preferences, please refer to our separate cookie policy or the relevant section of this policy.

Links to Other Websites

Our online platform may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our data practices, you can contact us by mail at our registered address:

Bois d'Or Créations
27 Rue de la Soie
Lyon, Auvergne-Rhône-Alpes, 69004
France